Part 7/10:
One major insight Kowana provides is the prevalence of owner-operators in the industry, where individuals often assume multiple roles rather than delegating responsibilities. Many owners take on chores themselves, believing it more efficient to handle them than to hire additional staff. However, this “jack-of-all-trades” mentality frequently leads to owner burnout, as the cumulative responsibilities can become too much to manage alone.
Kowana stresses that this self-imposed pressure can hinder business growth, as owners spend more time managing mundane tasks and lower-level responsibilities instead of focusing on strategy and expansion. The hesitance to invest in employees for specific roles only exacerbates the limitations of their businesses and affects their emotional wellbeing.