Part 1/12:
The Flawed Innovation: An In-Depth Look at Self-Checkout Failures in Retail
In recent years, the retail landscape has undergone significant changes, particularly in customer experience and operational efficiency. As companies strive to maximize profits and cut costs, many have turned to self-checkout systems, hoping to streamline processes and reduce labor expenses. However, what initially seemed like a forward-thinking approach has resulted in widespread frustration, operational inefficiencies, and a regression in overall service quality.