Part 5/12:
The reality, however, reveals that self-checkout has largely failed to meet those ambitious expectations. Sales data indicate that many retailers have backtracked on their initial deployments, undoing investments in self-checkout technology as they grappled with increased customer dissatisfaction and operational challenges. As the market shifts its focus toward new tech narratives, such as artificial intelligence, the retail industry's self-checkout journey has raised questions about the actual impacts of these systems.