Part 7/9:
Upon closing a client, the focus shifts to delivering exceptional value through your services. A strong onboarding process is paramount.
Onboarding and Fulfillment
Through effective onboarding, you establish trust and set accurate expectations. This includes gathering essential client details, scheduling kickoff calls, and providing thorough handoff processes involving all related documentation.
Ensure that you are consistently delivering high-quality service and communicating regularly with clients. Utilize project management software to track progress, manage expectations, and ensure feedback loops are in place.