Part 5/9:
The discussion shifted to consumer behavior, drawing parallels between the transitions in the music industry, such as the decline of CDs with the rise of digital downloads, and how individuals adapt to new behaviors once they experience alternatives.
Understanding how consumers and employees transition from accepted norms to new realities informs a multitude of sectors, prompting organizations to rethink not only their physical spaces but also their foundational technologies and practices. For example, the early adopters of electric vehicles tend not to revert to traditional cars once they’ve experienced the new technology, illustrating the resistance to returning to previous modes of operation.