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At its inception, Norwich housed just 95 patients. However, by 1939, this number skyrocketed to over 3,000, causing severe overcrowding. This surge in patient numbers was coupled with an alarming trend of reported abuse within the facility. Disturbing claims emerged detailing the mistreatment of patients, which included being chained to beds, subjected to electroshock therapy, confined in rubber rooms, and even lobotomized.