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Park Min-Jae, a junior civil service officer, is introduced as the newest recruit at the district office. Tasked with addressing the complaints that swarm the office each day, he soon encounters Ok-Boon, who is dubbed "Goblin Granny" by his coworkers for her relentless pursuit of municipal complaints—more than 8,000 accumulations over twenty years.
Min-Jae, initially overwhelmed, believes he can manage Ok-Boon's claims effectively. However, as her visits become frequent and demanding, he finds himself not just her bureaucratic listener but also essential to her aspirations. Her continual presence disrupts his routine, and when she offers to pay him to teach her English, he dismisses her—only to soon realize the depth and tenacity behind her wishes.
An Unexpected Friendship