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The film opens in a quaint suburban setting where we are introduced to Nick and Maggie, a loving couple trying to raise their two children, Isa and Max. Their idyllic life takes a drastic turn when Maggie suffers a heart attack, requiring immediate medical attention and a heart transplant. As Maggie recovers in the hospital, Nick is faced not only with the stress of her condition but also the responsibility of caring for their children while working as a construction site manager.
In the midst of this turmoil, Nick attends a presentation by Cobal Industries, showcasing their latest technological marvel: the Sims, advanced robots designed to assist with domestic chores. Intrigued and desperately in need of help at home, Nick makes the significant decision to purchase a Sim named Alice.