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The movie opens in the bustling emergency headquarters of Los Angeles where we meet Jordan Turner. A highly respected operator, Jordan has garnered admiration throughout her department for her ability to keep calm under pressure, guiding callers through harrowing situations. As the clock ticks through her shift, she handles an endless stream of calls—some trivial, others incredibly serious. Her seasoned demeanor exemplifies a woman dedicated to saving lives, yet unknown to her, a life-changing event awaits just a call away.