Part 2/12:
One of the most prominent changes led by AI is in customer service, primarily through the rise of chatbots. These AI-driven programs are designed to converse with people, providing efficient and humanlike interactions. As generative AI technologies advance, chatbots are becoming increasingly reliable, blurring the lines between human and machine interactions. This constant evolution aims to deliver smoother and more efficient customer service experiences, fundamentally reshaping how businesses engage with consumers.