Part 3/9:
Walter underscored a growing cultural impatience, noting how customers often expect prompt service, sometimes to an unrealistic extent. This instant gratification culture highlights a challenge for industries trying to balance customer expectations with operational realities.
The Role of Technology: A Human Revolution
As technology continues to evolve, Walter argued that it facilitates a broader human revolution rather than merely serving as a replacement for jobs. He eloquently stated that while machines might excel in processing vast amounts of data, the human touch remains irreplaceable.