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The author encourages asking questions—whether to customers about their preferences or to team members regarding their motivations and priorities. This habit cultivates a culture of collaboration and aligns efforts across departments by fostering open communication. Embracing curiosity also prompts personal reflection, enhancing emotional intelligence and understanding.
Habit 5: Ask for Feedback
Another crucial habit is seeking feedback, which serves as a powerful tool for improvement. The author recounts a pivotal moment in their brother’s home-building business, where a lack of customer feedback nearly led to bankruptcy. By pivoting their approach to incorporate insights from prospective buyers, they refined their product offering and saw subsequent success.