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The Complex Decision-Making of Airline Pilots: The Case of Air France Flight 736
Airline passengers often have an innate trust in pilots, believing they follow stringent safety protocols and make sound decisions based on experience. However, real-life scenarios can unfold unpredictably, leading to critical moments that question these assumptions. One such incident occurred on December 31, 2020, when Air France Flight 736, en route from Brazzaville in the Republic of Congo to Paris, faced a complex situation that highlighted the delicate balance between following protocol and improvisation in crisis management.