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Administrative roles start with counselors, who are often the first contact for inmates. They handle initial assessments and facilitate contact with family members through visitation approval and phone lists. Further up the hierarchy, case managers address inmates' legal needs and track their progress through the jail system. Each unit of the prison typically has its own case manager and unit manager, who oversee the specific administrative needs of groups of inmates.
Continuing upward, there are associate wardens who manage various specialized areas such as industries, education, and security.