Part 7/11:
Building on the first study, the second effort included a confirmatory analysis of restaurant employees who had been working alongside robots for an extended period. This phase aimed to quantify the perceived positive and negative impacts of robots on job characteristics, job satisfaction, and job turnover intentions. Results indicated a complex relationship, suggesting that while robots could enhance job roles and performance, the perceived usefulness of robots varied among employees depending on their individual job functions and the nature of robot-human interactions.
Key Findings and Emerging Themes
From both studies, several themes emerged: