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Upon arriving at Syracuse Airport, Mayor Johnston and several other Hertz customers found themselves in a perplexing situation: the Hertz rental car staff had mysteriously abandoned their posts well before the operational hours stipulated by their contract with the airport. Although travelers had made advanced reservations, it became swiftly evident that there were no employees available to facilitate their car rentals. With keys left in vehicles and no guidance in sight, the mayor and approximately 20 other customers were left to ponder their next steps.