Part 4/8:
Airport officials, upon reviewing surveillance footage, determined that Hertz employees had vacated the rented counter at approximately 7:13 PM—more than six hours before their contracted closing time of 1:00 AM. This revelation was troubling, as travelers were now grappling with questions about both legality and service. Several calls were made to alert Hertz's corporate office, but responses were slow, leading to more confusion and frustration among the affected customers.