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In their review of the circumstances, the Syracuse Airport's administration concluded that Hertz had indeed neglected their contractual obligation to provide staff for the required duration. Airport officials soon found the Hertz area completely unattended and attempted to reach local Hertz representatives, but efforts to establish a connection were largely unsuccessful. With customers desperate for assistance, it became evident that Hertz's level of service had fallen below expectations, which brought further scrutiny to the company’s operational integrity.