Part 7/8:
While the director of the Syracuse Airport expressed a desire for Hertz to improve upon their service levels, Mayor Johnston took the entire ordeal in stride. Seemingly unperturbed by the inconvenience, he mentioned resolving the issue without escalating the matter to social media or other forums where dissatisfied customers typically seek redress. Nevertheless, the episode raises important questions about accountability and customer service standards, particularly within a renowned company like Hertz.