Part 7/8:
After significant media attention, Cigna ultimately contacted Sue, and she received her PET scan, albeit only after her employer stepped in to cover the costs out of pocket. This ordeal has brought to light the unsettling reality that patients often rely on the goodwill of their employers or communities to access critical healthcare services.
Reflecting on her experience, Cay expressed a profound mistrust of the motivations underlying insurance companies. “Your health is in the hands of an insurance company. Do you feel like they care about your wellbeing? No,” she stated, reiterating the frustrations shared by countless other patients navigating similar paths.