Part 6/10:

The act of genuinely hearing others involves more than just listening to words; it means understanding their backgrounds and perspectives. Great leaders cultivate a space where everyone is free to contribute, enriching the discussion and leading to better decision-making.

Taking Accountability

The story of a historical medical crisis, specifically the "Black Death of childbirth," indicates that the failure to wash hands among physicians caused unnecessary deaths. The breakthrough came when one doctor insisted that basic sanitation was essential. This cautionary tale emphasizes the importance of personal accountability—every individual must recognize their role in broader problems.