Part 6/11:
Separating People from the Problem
In workplace disputes, emotions often cloud judgment. Instead of taking sides during conflicts, directing focus towards the actual issue at hand can facilitate resolution. This technique is about transforming adversaries into collaborative partners working towards a common goal, thus underscore the importance of addressing the problem rather than personal grievances.
Bundling Issues
Negotiation often involves multiple factors, not just one primary demand. During discussions about salary increments, by bumping related topics—such as bonuses, vacation days, or flexible hours—you can create an environment ripe for trade-offs. Leading with bundled issues fosters creativity and expands the potential for mutual agreement.