Part 2/12:
Generative AI, a class of AI intended to produce content, has taken the business world by storm. Organizations, particularly those with large call centers, have successfully implemented it alongside machine learning to expedite query resolutions, leading to significant reductions in operational costs. Companies are enthusiastic about the productivity gains that generative AI can deliver. However, Gupta emphasizes that while some advancements are evident, many organizations remain cautious about wider adoption.