Part 6/11:
Take the example of Dwight, a sales consultant who believes heavily in the power of linguistic patterns in persuasion. His adherence to a scripted sales approach blinds him to other critical sales skills such as empathy and connection. Even as feedback indicates customer dissatisfaction, Dwight persists in blaming deviations from his script, demonstrating the pitfalls of confirmation bias in affecting his team's performance.
Overconfidence Bias
Overconfidence bias emerges when individuals display unwarranted confidence in their skills, judgments, or the accuracy of their predictions. This can lead to poor decision-making, absent self-reflection, and neglecting essential feedback from more seasoned professionals.