Part 2/9:
Ray, a savvy consumer, walks into the dealership armed with knowledge. He is interested in a specific vehicle, the 2021 Honda Accord EXL, advertised online for an enticing price of $19,995. His preparedness is commendable; few customers walk in with a specific stock number and a clear intent to purchase. Zack, the sales representative, acknowledges Ray's research but lays the groundwork for what's to come by asking Ray about his local residency.