Part 5/8:
It's clear that consumer perceptions of Disney have shifted over the years. The company's recent management decisions, including controversial firings and changes in content strategy, have eroded audience faith in the brand. Many former fans are distressed by the changes since the days when Walt Disney and Michael Eisner were at the helm, struggling to reconcile the new Disney with the beloved legacy of old.
As the streaming service continues to grapple with these problems, consumers left the platform for various reasons—one being the lack of interesting releases and the fading allure of classic films, many of which are now cluttered with disclaimers that discourage rather than attract audience engagement.