Part 5/8:
Dan's concern didn’t stop with the positive resolution. He worried about Ian's future at PayPal—what happens when a competent representative is promoted or leaves? Dan acknowledged that his business is just a small account in a vast system, which rendered the likelihood of dedicated, personalized service substantially low. This realization made him doubt the reliability of PayPal as a payment platform.
Communication from PayPal's Executive Office
Shortly after Ian reached out, Dan received another email—this time from the executive office at PayPal. The communication offered an apology and an increase to his monthly transaction threshold. However, the cap on transfers resurfaced as a dead weight that Dan found nonsensical for a growing business.