Part 6/8:
- Detailing Instructions: The agent is given detailed instructions on how to respond, including formatting responses in HTML, maintaining a professional tone, and providing links to reference materials. Importantly, if the agent cannot find an answer, it is instructed not to fabricate responses but rather to notify the user of any unanswered questions.
Testing the Agent
After setting everything up, Shervin proceeds to test the agent by sending an email with various queries about Microsoft Teams, vacations, and even a lighthearted request for a burger recipe.