Part 4/9:
Cohn elaborated on how AI is becoming more integral to business processes. He pointed to specific applications, such as IBM’s HR chatbot, which streamlined information requests and significantly improved employee satisfaction. The chatbot has allowed HR personnel to focus on more critical tasks, effectively reducing costs by repurposing staff who were once dedicated to routine queries.
Are Companies Too Late to the AI Game?
The conversation shifted to whether companies that have yet to adopt AI solutions are at a disadvantage. Cohn reassured that they are "never too late." While there may be a competitive disadvantage, especially for larger businesses that lag behind, the opportunity always exists for companies to adapt and evolve their practices to utilize AI effectively.