Part 3/9:
One of the critical problems with large consulting firms is their inherent bias toward specific software solutions. Kimberling recounts a formative experience from the late 90s while working on a software evaluation project, where the decision had already been made to recommend SAP before any considerations of alternative solutions were even entertained. This incident underscores the misaligned interests within many consulting firms, where recommendation biases often stem from financial incentives tied to preferred vendors.