Part 5/9:
Another factor contributing to the unsustainability of large consulting firms is their tendency to prioritize rapid staffing and billable hours. While the goal of these firms is to generate as much revenue as possible, this often leads to inefficient project staffing. Kimberling illustrates how mid-sized companies can be treated similarly to Fortune 500 clients, resulting in high project costs without proportional value.
Clients are increasingly recognizing this disconnect and acknowledging that many of these projects are being managed by relatively inexperienced consultants. With advances in technologies such as AI, organizations now see an opportunity to streamline processes and minimize reliance on junior consultants who may not add substantial value to projects.