Part 6/9:
Beyond operational inefficiencies, large consulting firms can demonstrate an "arrogance" that can alienate clients. This superiority complex often leads to a lack of transparency, where clients are not adequately informed about potential issues or inefficiencies within their consulting teams. This disconnect can lead to major project failures, leaving organizations scrambling to recover from oversights and setbacks that could have been addressed earlier.
Independent firms, such as Third Stage Consulting, can provide the necessary oversight and quality assurance that clients deserve. By maintaining a focus on transparency and accountability, these firms position themselves as valuable partners in managing digital transformation projects.