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Furthermore, to encourage open communication and swift problem solving, weekly conference calls have been instituted, allowing sales reps to voice issues directly to upper management. In addition, sales personnel will have access to enhanced customer incentives such as complimentary services to make offers more appealing.
Workforce Reduction Strategy
In a bid to streamline operations and align with its efficiency goals, Neo has also undertaken a workforce reduction, encompassing a 10% cut in personnel. This decision has sparked some controversy, particularly regarding the abrupt manner in which the layoffs were executed – with employees being notified within a mere 20 minutes.