Part 3/9:
Despite its expansive growth, many BPOs have struggled to fully meet the needs of their clients. The core issue lies in the reliance on human labor, which is susceptible to delays, misunderstandings, and inefficiencies. Traditional software solutions have often failed because they could not manage the complexity and variability inherent in many business processes.
Historically, such work required human input to navigate nuanced tasks, such as customer support inquiries or invoice processing. As a result, enterprises have been hesitant to relinquish these functions, sticking to outdated methods despite the potential for significant improvement.