Part 5/9:
As AI drives innovation, it is essential to recognize the distinction between front office and back office functions. Front office operations, like customer support, are readily becoming AI-enabled, showing immediate, tangible impacts in industries with high call volumes such as logistics and healthcare.
Conversely, back office work remains in the early stages of AI integration. The ability for AI to navigate multiple systems—be it traditional software, the web, or proprietary in-house systems—opens opportunities for automating processes that previously required human intervention.