Part 6/9:
As Ramsay observed, the kitchen was a battleground of confusion, exacerbated by misunderstandings and egos clashing. Many staff members felt belittled, and the lack of coherent communication led to further mistakes. While Allan believed he was imparting his vision, his family and staff felt overwhelmed and neglected. Dish orders often got mixed up, and the structure was fundamentally unstable, leading to frequent customer complaints.