The problem with people not knowing how things work is that we tend to make assumptions based on our limited experience, leading us to arrive at the wrong conclusions.
I remember a few years back I was working in a customer service center and we were having bandwidth problems and calls were getting stuck in the queue. The supervisor in charge was under the impression that we just needed to change some configuration somewhere to solve the issue.
I tried to explain to him that data has physical existence (you can only have so many electrons travel through a wire at a time) but he didn't believe me. It took the general manager to make him understand that I was right (they had to replace a router or switch of some kind with more capacity to fix the problem).
It could have been some other data stream that was stuck in a bottleneck (my memory is fussy when it comes to those days) but the gist of it is how I describe it.
The supervisor in question had an engineering degree but had blind spots when it came to knowing how electronic equipment actually works, like most of us.
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