For now, the concept seems to be mostly siloed in enterprise software stacks, not products for consumers. Salesforce, which provides customer relationship management (CRM) software, spun up an “agent” feature to great fanfare a few weeks ahead of its annual Dreamforce conference. The feature lets customers use natural language to essentially build a customer service chatbot in a few minutes through Slack, instead of spending a lot of time coding one. The chatbots have access to a company’s CRM data and can process natural language easier than a bot not based on large language models, potentially making them better at limited tasks like asking questions about orders and returns.
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