Obviously, computing is full of autonomous systems. Many people have visited a website with a pop-up customer service bot, used an automated voice assistant feature like Alexa Skills, or written a humble IFTTT script. But AI companies argue “agents” — you’d better not call them bots — are different. Instead of following a simple, rote set of instructions, they believe agents will be able to interact with environments, learn from feedback, and make decisions without constant human input. They could dynamically manage tasks like making purchases, booking travel, or scheduling meetings, adapting to unforeseen circumstances and interacting with systems that could include humans and other AI tools.
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