My charge port messed up a few months back. I was able to fix it by using a tooth brush on the port hole. There was quite a bit of dust built up on there. Not sure if your wife’s stopped working for the same reason, but it’s worth a try. My iPhone is waterproof, so I was able to wet the tooth brush and use it. Then you just have to wait several hours for the inside of the phone to dry out before you charge it again. If it’s not waterproof of course do not use water. Maybe it’s a worse issue than that though and it must be repaired. Either way, good luck bro!
Thanks man. I suspected it could be dust and used a hair dry to blow on it for a bit. The port is gone lol
We took it to Samsung care center and lucky for us, the warranty covers the repair because it was no fault of ours.
The problem is that since it's a problem with the motherboard, we're going to lose all data in the device
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