Yeah, that must be it. I already had it. I wonder if there is a way they can know if there are enough tokens for fees to complete the process from one end to the other without slowing the process down significantly. #feedback.
You can complete the process manually, even without support, if LEO is in your account on Arbitrum, but after you get the ETH fees for Arbitrum.
I sent 60 LEO to that faucet, and it shows still (after >1h) that I need ETH-Arb to swap.
Have you checked the Arb ETH in your wallet to see if it arrived? If it's there, maybe you should refresh that page.
No, also after refreshing nothing arrived so far. 60 LEO just vanished ☹️
Maybe it's time to contact support... It might be because you have a failed/waiting unwrap underway.