1/ 🧵I did not grow in the kitchen seeing my mom make meals for the family because she was mostly focused on work. She heavily relied on nannies, so I did not learn cooking while young. I learned how to cook when I was already 40. U-huh and it was never too late, I guess! Haha!
2/ 🧵Going back to my story, after I placed my order was confirmed, I thought everything was okay until I noticed that it was over 25 minutes already. Food Panda said it will be delivered in 25 minutes.
I wondered why there was no food delivered and I did not receive any call. So, I asked my daughter and got worried. She checked my phone and saw that Food Panda notified me that they had to cancel my order because they could not reach me.
3/ 🧵In case the riders were not sure of my exact location, they usually called and asked for instructions on how they could find my address. So, telling me that the rider could not reach me was unacceptable to me. My phone was on, and I did not receive any call or message for clarification of my address. It was wrong for them to cancel my order.
Upon checking my email, it was confirmed that my order was cancelled.
4/ 🧵To make sure my money won’t be wasted, I told our helper to rush to Greenwich SM Ecoland and complain about what happened. To his surprise, he arrived in Greenwich at the same time the rider returned the food. What a relief!!!!
So, who was at fault here? Food Panda, Greenwich or the rider? For me, it was the rider’s fault. If he could not locate my address, he should have had the initiative to double check the address, call or text me, or ask the neighbors about our street.
5/ 🧵
https://inleo.io/@indiasierra/food-pandas-inconsistent-policies-5dw