I know that in some companies, people are literally leaving because they don't have access to a decent range of tools to use to perform their jobs, or can't find the right information when they need it, raising daily frustrations. These add up and reduce output, but also reduce employee satisfaction.
I have worked in a place where different people made the rules. And the frustrations that came with not knowing who to report to and take orders from made me leave the job to maintain my sanity. 🤦🏿♀️
Professional clarity is important in a job, and a lot of management teams fail at it miserably.