(S)he creates letters/characters. Those letters/characters have feelings too - I do not want to mislabel them.
Balte is not ignoring abuse. He is a customer that wants to be entertained for his money. The scenario replays in various pokerrooms or strip clubs across the world. These operations might be illegal at some places but are mostly tolerated in exchange for their tax money. Sometimes the money does flow the other way - and you immediately know the neighborhood is not a place you want to live in.
But seriously, the concept of reward pool abuse is not present in all cultures.