I have not used Starlink as it doesn't make sense when I live in the city. It sucks to see that they don't really value customers but I kind of expected that from Elon. He has his hands in too many jars and there are too many customers for him to care.
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It's an interesting business model for sure. They have a support email, that's it. And I sent in an issue once, didn't hear back for over a month lol