How to chat with a live agent in Binance Customer Chat Service (Tutorial)

[katerinaramm]

I have been visiting a few online crypto communities and I have decided to create some tutorials addressing common questions asked by crypto-users.

I have seen a few remarks yesterday by Binance users who had issues accessing the Binance Chat - Customer Service. The reason for this is AI integration, that is incorporated to make it easier (and faster) for an issue to be resolved, both for the user and for the CS agent. However, some of the users (that could be considered old school), either cannot speak English so well to understand how to resolve their issue through the FAQs, or have a very specific question that they need to have answered.

In this tutorial, I am sharing how one can contact Binance CS in a few clicks.

Chatting with Customer Support as a visitor is possible

Having said this, please note that you may also chat as a visitor if you cannot log in the app for some reason. You will just need to input your email address.

Chat with Binance Customer Service on a desktop

If you want to chat on desktop, kindly visit chat live support https://binance.com/en/chat/

You will be directed to a Chat Assistant:

-1 Click on any thing and then scroll to unresolved to

-2 Click on not relevant

-3 Click transfer me to Customer Service

IMPORTANT - MAKE SURE YOU ARE IN BINANCE APP

Always remember to check any unknown telephones, emails, websites, groups with the Verify page of Binance

https://www.binance.com/en/official-verification

Chat with Binance Customer Service on mobile-app

Click to open the app and then follow the below steps or watch the tutorial below

Click on the top right headset icon

1. You will be transferred to the Binance Assistant. Click on any question or ask your question in the field.
2. Scroll and click unresolved
3. You will get some more options, click on not relevant
4. Click transfer to Customer Service

I have created this video tutorial if this is easier for you:

If you are reading this and do not yet have a Binance Account, you can create one at no cost and while earning a commission that I have chosen to provide to my referrals:
https://accounts.binance.com/register?ref=BVCQI4LF

I hope that everything goes smoothly in your online operations and remember to stay safe - noone will message you first and do not trust people who promise you returns or quick profits!

Posted Using InLeo Alpha

Comments

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[katerinaramm]

Thank you! 🙏🙏

[ozd]

This is so helpful. Am saving this post, just in case I might have need for it later on

[katerinaramm]

Thank you!! If you remember the steps, you ll be fine using any similar service

[ozd]

Oh
That's great 👍

[jlinaresp]

Top useful popt!... Thanks for sharing!

!discovery 27

[katerinaramm]

Thank you!! I also had some trouble finding out how to bypass the AI bot, so I think this may be useful to anyone looking for it
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