Accepting changes or making changes in your life is not easy.
Yesterday, I read an article about someone who has been trying to teach his parents how to make use of bank transfer but they still prefer to go to the bank which is fourth five minutes away from them to make transactions.
Adapting to changes may be quite difficult to people.
I personally prefer to talk to humans than use digital - but it isn't possible with a lot these days and convenience is a killer. It is also why they can make record profits, whilst delivering less.