It is not easy. Accepting change and modifying the way you are used to do the work is the toughest job ever. Someone asking for the change and deciding on the process has the bird's eye view of the long term goals.
In this case there are two possibilities.
One- the enabler did not do a good job in explaining the long term benefits and outlining the simple steps to make that leap of faith for employees.
Two- Employees did not like to learn new tricks as they were comfortable to keep doing what they have learnt in the past resisting any change.
There could be the third possibility which is a mix of the above two situations.
Yes. One of the interesting things lately has been people seeking out some additional help on the side, asking for a bit of advice or something, once other people aren't around.
It is generally two, unless the enabler is not a very good enabler ;)