When the payment gets stuck, how long the user should wait ?
My passport's validity got expired a while ago and I had to fill the application for getting it reissued. It takes quite some time to fill the application but back then I did not get a suitable date for appointment, and then later forgot, until they sent a notification saying, the application will be closed, if I don't take action against it. So to not go through all that again, I thought to take an appointment, and make the payment that will confirm the appointment, but unfortunately at the last leg of the transaction, the system was unable to generate a QR code, quoting technical problems as the cause.
Unfortunately, they charge an extra amount for using a credit card and I did not want to use Internet banking services, so UPI was the most appropriate choice without paying anything extra.
But when the payment did not succeed due to their technical problem, it leaves the application status in Initiated state, not allowing to do anything. There is a link that says "Click here to re-verify the payment" and it did not help as well, so I decided to quit yesterday. Ideally, the payment status should reflect in few minutes ( most sites reserve 15 minutes, post which they mark it as failed and user can retry), as it uses the browser redirect method. And even after 24 hours, if I try that link, it tells me "Sorry, can't talk to our servers right now". Never expected this from a premium service like Passport Seva site, but this makes me wonder how bad system design and implementation can lead to poor user experience. Now I will have wait without knowing when I can initiate the transaction again, but the difficult part is getting a date of our choice, as they provide a slot consisting of only 5 working days, without week ends. As the kid is going through his exams, I will have to find out a date that won't clash, as I have to go physically to the Passport Seva Kendra, which is now shifted to a new distant place. I wish, these systems were much more efficient and user friendly, hopefully it should not take very long.
Have you ever faced any similar situations ? How long you had to wait and did the system automatically updated the payment status allowing you for a smoother experience ?
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This is so sad and frustrating, I hope it clears soon but is there no way you can communicate with their customer service officers online?
Are you able to check your bank and see if it shows up there even if it doesn't show up on the other site?
It failed before even the payment was initiated, because they were not able to generate the QR code.
Lame! I hope you can get it all sorted.
usually it is 24hours... otherwise you need to contact the bank
Here in my country Venezuela it is also complicated and even the process is less cumbersome when going for renewal and it is better to carry out the procedure as if it were a new one although that entails an extra payment.
The important thing, my friend, is that the dates do not coincide and that you can resolve your personal procedures as soon as possible.
I remembered I faced something similar but after sometime maybe 24 hours I was able to make the payment.
Ya, that is what I expected, lets see.
Friend, it seems that the services for requesting a passport should be more efficient because it is a document that we all must have in order since we do not know when we might have to travel abroad on vacation for work or simply for fun, but the truth is I hope you get a good date and carry out the process of obtaining this important document safely and easily.
exactly, a premium service should be better by all means.
#hive #posh
So much for a premium service, I hope you got it sorted very soon.
I’ve experienced such before here in Nigeria and things like this here takes time to get fixed but try to contact them and let’s see what they say
Sirji ye India h 🫠 wait krne ke aalava I don't think so it's there any option until it starts working properly
For me I have not experienced those concern but it is stressful to deal with it
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Based on my experience it is 1-2 days but longer than that is very frustating
It is very frustating and stressful to deal with the mishaps in the services
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I have faced failed transactions. Although I don't know if yours is a lag in the system or maybe it's due to Internet. The problem is that it just spoils your schedule and causes unnecessary delays.
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