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The payment didn't go through, that is why he's still seeing it. At least I checked the leopool account and there is no deposit from his username

There is also no outgoing transaction from his wallet with 10 HBD

I was just trying to help as they seem to be getting frustrated. Not sure if someone on the team can reach out to them.

Thanks, I contacted him.

He did a swap.HBD and not HBD transaction. I'll see how we can help him with that :D